Returns & Refunds

Effective Date: November 7, 2025
Last Updated: November 7, 2025

Refund Eligibility

Refunds may be approved for:

• Not Delivered – No confirmed delivery on tracking.
• Misrepresented – Condition, edition, authenticity, or contents differ from the listing.
• Damaged in Transit – Damage evident on arrival.

Buyer Requests

• File a request within 7 days of delivery (or expected delivery for “not delivered”).
• Provide evidence where applicable (photos, video, packaging, or shipping label).

Seller-Initiated Refunds

• Sellers can issue refunds directly from their Cypher Seller Dashboard.
• Excessive refunds may trigger account review or suspension.

Cypher Mediation

• Cypher only intervenes if a seller refuses a valid refund.
• Cypher may issue the refund from the seller’s balance or withhold payouts pending review.
• Cypher’s decision is final and binding; sellers may appeal within 5 business days via support.

Returns

• If a return is required, buyers typically cover return shipping unless Cypher determines otherwise.
• Returns must include tracking and be shipped within 5 business days of approval.

Support: support@cyphertcg.com